The questions we are asked most often on WhatsApp. If yours is not here, message us on +971 56 389 8101.
Ordering and delivery
How fast is delivery in Dubai?
Within 2 hours anywhere in Dubai, for orders placed between 10:00am and 11:00pm. Heavy traffic can extend that.
Do you deliver outside Dubai?
Yes. Sharjah, Ajman, Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah and Umm Al Quwain are all delivered within 24 hours.
How much is delivery?
Free on every order over AED 350. Below that a delivery charge applies, and we confirm it with you on WhatsApp before dispatching.
Do you have a shop I can visit?
No. Vaps Shops is online only, which is how we keep prices down. Everything comes to your door.
How do I know my order was received?
We confirm every order on WhatsApp before it is dispatched. If you have not heard from us, message us – the order has not been confirmed.
Payment
How do I pay?
You pay when the order arrives. We never take payment online.
Can I pay by card?
Card on delivery is available in Dubai, Sharjah and Ajman. In Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah and Umm Al Quwain we accept cash on delivery or bank transfer, because our drivers there do not carry card machines.
Will you ever ask for my card details on WhatsApp?
Never. If you receive a message asking you to send card details or transfer money to an unfamiliar account, it is not from us. Please report it.
Products
Are your products genuine?
Yes. Everything we stock is authentic and sourced from authorised suppliers.
Which brands do you carry?
Elf Bar, Al Fakher, Myle, Tugboat, Uwell, Vaporesso, VOOPOO, Smok, GeekVape, Vozol, Freemax, Geek Bar and more – over 70 brands in total. If you cannot find one, message us and we will try to source it.
What is the difference between a disposable and a pod system?
A disposable is used until it runs out and then discarded. A pod system is a rechargeable device with replaceable pods or coils – a higher upfront cost, but considerably cheaper over time.
How do I know which pods or coils fit my device?
Each product page lists the devices it is compatible with. If you are unsure, send us a photo of your device on WhatsApp and we will tell you exactly what you need.
Returns and problems
Can I return something I did not like?
No. Because these are nicotine products we cannot accept change-of-mind returns, and a used or opened item cannot be resold.
What if my order arrives damaged, faulty or wrong?
Message us on WhatsApp within 48 hours with a photo and we will replace or refund it. Full detail is in our Returns and Refund Policy.
My device stopped working after a few weeks. What now?
Devices carry the manufacturer warranty, typically 3 to 6 months on the device body. Message us and we will handle the claim with the supplier for you.
How are refunds paid?
By cash or bank transfer, whichever suits you. Since nothing was charged to a card online, there is no card reversal to wait for.
Age and safety
Is there an age requirement?
Yes. You must be of legal smoking age in your territory. Our driver may ask for identification on delivery.
Are these products safe?
They contain nicotine, which is highly addictive. They are intended for adult smokers and are not suitable for non-smokers, under-age individuals, pregnant or breastfeeding women, or anyone with a heart condition.
Still need help?
WhatsApp us on +971 56 389 8101, 10:00am to 11:00pm, seven days a week. It is the fastest way to reach us and the only channel we monitor.
